Delivery company: EMS (Express Mail Service) or FedEx
We deliver through FedEx when you order gold jewellery.
Shipping cost (FedEx)
¥17,000 to all countries
3. Do I have to pay import duties?
Import duties and/or other customs fees may apply depending on country. These additional charges must be paid by the customer. Thank you for your understanding.
4. I placed an order. When will my order arrive?
Since the processing time for each order depends on the type of product, we have written the corresponding processing time on each product page. Please read the description carefully.
5. Can I return a product if it does not fit?
We do not accept returns, but resizing is possible. Please send back the items within 30 days after delivery. If you have any concerns after buying the product, please visit the store.
6. What is the return policy?
All sales are final. We do not accept cancellations, returns, or exchanges. However, resizing is possible, at 10USD per size unit (size up/down). The customer must pay shipping fees related to resizing. If you have any questions, please call/email us.
7. Can I cancel or change my order once I have placed it?
Yes. You can change the order until we shipped it. Please contact us by telephone for any modification requests.
8. What method do we use for shipping?
We use two methods: FedEx for gold products, and EMS for all the others.
9. My order is missing.
Unfortunately, we cannot respond to shipments that might be affected/delayed by customs. Once we ship your order, we will send you a tracking number via email. Please check the status of your delivery directly with the shipping company. Thank you for your understanding.
Subscribe For Newsletter
Enter your email address below to get updates of our newest stock!